Creating my customers

From recording information and tax profiles to verifying details, identifying the language, applying a customer discount and adding notes.

Matilde Rasgado avatar
Written by Matilde Rasgado
Updated over a week ago

To add customers, log-in your Flecto account and create a customer by navigating to ‘Customers’ and then ‘Add customer’.

The customer profile is divided into Basic Info, Tax profile, Customer identification, Preferred Language, Customer discount and Notes. Only the Name, Email and Phone number are mandatory to fill in.

When needed, you can use the Tax profile area to register the information for invoicing, such as the Name (that might be different from the person’s name you registered before), VAT number and Address information.

When applicable, you can select your customer as Verified customer. This helps signal which customers you have already run an ID check or similar process for.

With regard to the Preferred language, you can choose between English or Portuguese as the language for the platform to use when sending notifications to this customer.

When associating a Customer discount percentage, all bookings associated with this customer will have a discount applied automatically, which can be modified again in this field or within the reservation itself.

Finally, you can also leave here any relevant Notes about the customer. To finish, just click 'Save' in the upper right corner.

You can have customers created automatically via your online channels, either your Flecto Store or the Flecto Marketplace.

If a customer whose contact details are in your customer database makes a request for availability, the platform will recognise it as a returning customer.

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