Flecto Insurance
Keep your products safe and your business safer.
If equipment is flown out of Portugal and arrives damaged or lost, does the insurance cover it?
Can insurance be used for equipment rental for in-house productions?
Who provides the insurance solution?
After I join Flecto Insurance, if I'm not satisfied, can I cancel the subscription at any time?
How to activate insurance?
How to deactivate insurance?
How do you manage the insurance policy for so-called consumable items e.g. AV equipment lights?
What is the maximum duration of an insured rental?
Can I register a rental of two items where one of them is not covered by Flecto Insurance? Example: a camera and a drone; a bicycle and a motorcycle.
Which sectors are covered by the program?
Can I extend the term of an insured rental?
How to create an insured booking?
What is indirect damage?
If a person to whom we rent equipment causes damage intentionally (breaking a camera, for example) or by naive handling, does the insurance apply?
What if I exceed the deadline after the event has occurred?
What is the maximum time limit for reporting a claim?
How to make an insurance claim?
How is the insurance cost of a rental with items of different categories calculated? Example: What is the % insurance cost applied to a rental of a bicycle and surfboard?
In case of registering a rental of two items where one of them is not covered by Flecto Insurance, how is the amount to be charged in terms of insurance?
How is the insurance value of a rental calculated?
How are cases where the repair or replacement of equipment exceeds €2,000 covered by insurance managed?
Does the 20% depreciation refer to the total depreciation of the item regardless of its year of life OR maximum 20% depreciation of the item per year?
How is the reimbursement calculated for an item that has already been purchased second-hand for the purpose of rental?
What payment method is used for refunds?
How long should I expect reimbursement?
How does the insurer calculate the cost of repair or replacement?
What to do when I need to claim insurance?